Refunds & Payment Help

Request help

Email support@myfacerating.com with your payment reference, approximate purchase date and a short description of the problem. Do not send card details or face photos. We review the order and may ask for limited information to confirm ownership.

Missing reports and duplicate payments

If we cannot deliver the purchased report after checking the problem, we will refund that purchase. We will refund a confirmed duplicate charge for the same intended purchase. A temporarily delayed email can be resolved through the report page or delivery support; you do not need to buy again.

A failed generation normally restores a valid allowance so you can retry. Restoring an allowance is not a cash refund. If retrying does not resolve the problem, contact us for delivery help or a refund review.

Other requests and legal rights

Tell us if the delivered service differs from what you bought, if you could not access it, or if you wish to exercise a withdrawal or other consumer right. We review the circumstances and applicable law. A subjective score alone does not promise a particular outcome, but this does not remove your legal rights.

Any statutory cancellation, withdrawal, refund or remedy rights take priority over this policy. Requesting immediate digital delivery does not by itself waive every right. We do not impose a blanket no-refund rule on personalized reports.

After approval

Refunds are processed through Dodo Payments to the original payment method where supported. The payment provider and bank determine when the funds appear. We will confirm the refund status; an error message or restored allowance does not confirm a refund.

A refund revokes the associated saved report and cancels pending email delivery. We cannot recall emails already sent or files you downloaded. Keep your refund confirmation if you need further help.